A confirmation email with your order number, item list, and payment summary is sent to the address used at checkout as soon as the order is placed. A second notice follows when the shipment leaves our facility, including tracking when the carrier assigns it.

If you have an account, sign in and open Order History to reprint the receipt. Guests can reply to the confirmation email or use the contact form on this page with the name and email used at checkout.

Unused items in original packaging may be returned within 30 days of delivery. Window treatments that have been hung, altered, or washed, and rugs that show household wear, are not eligible unless the goods arrived damaged or incorrect.

Start a return through the contact form with your order number and the reason for the return. We will send a return authorization and packing instructions. Refunds are issued to the original payment method after the warehouse inspects the inbound shipment. Return freight is the customer’s responsibility unless we shipped the wrong item or a defective piece.

Core sizes in curtains and area rugs are replenished on a regular buying cycle. Seasonal colors and limited runs may not return. When a restock date is known, we update the product page rather than promising a date by email.

Use the contact form to ask about a specific SKU. We can confirm whether it is in the next inbound purchase or whether a close size or color is available now.

Glow Innovate Inc. ships to addresses in the United States, including most APO/FPO destinations that the carrier accepts. We do not ship to P.O. boxes when the carton requires a signature or exceeds standard parcel limits—common for large rugs and extra-wide drapery panels.

Shipping options and transit estimates appear at checkout after you enter the destination ZIP code. Oversized rugs and multi-panel curtain sets may ship in more than one carton and can arrive a day apart.