Effective September 8, 2026
This Refund and Returns Policy applies to purchases made from Glow Innovate Inc. on glowinnovate.com. Marketplace purchases (including Wayfair or similar platforms) are also subject to that marketplace’s buyer-protection rules, which control if they conflict with this Policy.
2.1 Return Window
Eligible items may be returned within thirty (30) calendar days after the date of delivery. The return request must be received by us within that period. The postmark or carrier pickup date must fall within fourteen (14) calendar days after we issue a Return Merchandise Authorization (“RMA”).
2.2 Conditions
To be accepted, an item must be unused, unwashed, uncut, and in its original packaging with all hang tags, labels, hardware, and inserts. Proof of purchase is required (order number and the email used at checkout). We may refuse a return that arrives damaged due to inadequate packing by the customer.
2.3 How to Start a Return
Email sales@glowinnovate.com or call (315) 981-8797 with: order number, SKU, quantity, reason for return, and photographs if the goods are damaged or incorrect. Do not ship a parcel to us without an RMA. Unauthorized parcels may be refused or returned to you at your expense.
2.4 Who Pays Return Shipping
Change-of-mind, incorrect size or color selected by the customer, and similar returns: the customer pays return freight. Goods that arrive damaged, defective, or materially different from the listing: Glow Innovate Inc. will provide a prepaid label or arrange pickup and will bear the return freight.
2.5 Restocking Fee
A restocking fee of fifteen percent (15%) of the item price may be deducted on oversized area rugs (typically 8×10 and larger), extra-wide patio-door panels, and any item classified as bulky or freight. No restocking fee applies when the return is caused by our error, damage in transit, or a manufacturing defect.
2.6 Refunds
Approved refunds are issued to the original payment method within ten (10) business days after our warehouse inspects the inbound goods. Original outbound shipping charges are refunded only when the return is caused by our error or by damage or defect. Promotional discounts remain allocated as they were on the original invoice.
2.7 Exchanges
Exchanges for a different size or color of the same product family are permitted within the thirty-day window and on the same condition standards as returns. If the replacement item has a higher price, you will be charged the difference. If lower, we will refund the difference to the original payment method. Stock is not reserved until the exchange is confirmed in writing.
2.8 Damage, Shortage, and Defects
Inspect cartons on arrival. Report damage, shortage, or a defect within seven (7) calendar days of delivery by emailing photographs of the outer carton, inner packaging, labels, and the affected product to sales@glowinnovate.com. We will arrange inspection, pickup, replacement, or refund at our option. Concealed damage reported after seven days may be denied if we cannot file a timely carrier claim.
2.9 Manufacturer Warranty
Where a supplier provides a limited manufacturer warranty on an applicable item (including certain furniture-style or hardware-bearing goods), that warranty runs from the date of delivery for twelve (12) months against manufacturing defects in materials and workmanship under normal household use. The warranty does not cover wear, sun fading, improper hanging or cleaning, pets, or modification. Warranty service is the remedy in addition to, and not in place of, your 30-day return rights for unused goods.
2.10 Non-Returnable Conditions
Custom-cut, monogrammed, or specially ordered goods, and items returned after the window without our written exception, are not accepted. There are no additional product-category exceptions at this time. Glow Innovate Inc. reserves the right to refuse serial or abusive return activity.