Effective September 8, 2026
Glow Innovate Inc. ships only to addresses in the United States, including the forty-eight contiguous states, Alaska, Hawaii, and, where the selected carrier permits, APO/FPO addresses. We do not offer international checkout. We do not ship to P.O. boxes when the carton requires a signature or exceeds ordinary parcel dimensions, which is common for large rugs and extra-wide drapery.
4.1 Processing
In-stock orders placed before 12:00 p.m. Eastern Time on a business day are generally released to a carrier within one to three (1–3) business days. Orders that include items fulfilled by a third-party warehouse may process on separate timelines and may leave from more than one origin. Weekends and U.S. federal holidays are not business days.
4.2 Methods and Transit Estimates
Available methods and rates are calculated at checkout after you enter a destination ZIP code. Typical transit after pickup:
- Standard ground: three to seven (3–7) business days.
- Expedited (where offered): two to three (2–3) business days.
- Oversized rugs and freight-classified cartons: five to ten (5–10) business days, and may require an appointment.
These periods are estimates, not guarantees. Carrier delays, weather, and incorrect addresses extend delivery.
4.3 Cost and Free-Shipping Threshold
Shipping charges are shown before you confirm payment. Orders of ninety-nine U.S. dollars ($99.00) or more before tax, destined to the contiguous United States, ship free via standard ground unless the cart contains a freight-only item. Alaska, Hawaii, and freight items are quoted separately. Promotional free-shipping offers cannot be combined unless the offer states otherwise.
4.4 Split Shipments
A multi-item order may ship in more than one carton and may arrive on different days. You will receive tracking for each carton when the carrier assigns it. Oversized area rugs are often shipped rolled and separately from smaller accessories.
4.5 Tracking and Risk
Tracking is emailed when available. Title and risk of loss pass to you when the carrier scans the parcel as accepted. If tracking shows delivered and you cannot locate the parcel, contact the carrier and then sales@glowinnovate.com within seven (7) calendar days so that we may open an investigation.
4.6 Address Accuracy
You are responsible for a complete and deliverable address, including apartment or suite number and a reachable telephone number for freight appointments. Additional carrier fees caused by a refused delivery, a missed appointment, or an address correction may be charged to you.
4.7 Damaged-in-Transit Process
Photograph the outer carton, the inner packing, and the damaged goods before discarding any materials. Email the photographs and the order number to sales@glowinnovate.com within seven (7) calendar days of delivery. We will file or support the carrier claim and will arrange replacement or refund in accordance with the Refund and Returns Policy.
4.8 Order Changes and Cancellation
Contact us immediately if you must change an address or cancel. Once a warehouse has printed a label or a carrier has possession, the order cannot be cancelled and must move under the return process.
4.9 Contact
Shipping questions: sales@glowinnovate.com or (315) 981-8797. Glow Innovate Inc., 418 Broadway Ste 5721, Albany, NY 12207.